The Lift’s Code of Ethics and Conduct is the core document of the organization and from which all policies, rights and legal and ethical obligations of behavior are derived. It is a guide that encourages and observes that our behaviors, both institutional and individual, are carried out within the framework of our values that allow us to move towards our purpose:
· Extraordinary service bringing inspiring, stunningly crafted stories to life, positively impacting the world around us.
· A company’s reputation is measured by its co-workers’ conduct and their conviction that when the time comes, they will always know how to make the right decision.
The Lift has a deep interest in creating value and wealth in our ecosystem through the investment, development and management of a portfolio of excellent solutions and services for the creative industry.
In addition, The Lift exists to empower creativity through corporate governance based on environmental and social sustainability and compliance with the code of ethics.
At The Lift we are all committed to upholding the highest ethical standards to build a strong corporate culture that leads to better results, both as individuals and as an organization. These standards must outline our way of working and become the triggering element of a unique and differentiated DNA that generates pride, satisfaction and a great sense of belonging.
The Lift as a company is committed to its co-workers, the industry and its stakeholders to be a productive, positive and socially responsible company for the construction of a more prosperous country. Its leadership in the industry certainly makes us responsible for promoting, strengthening and supporting a culture of ethics and professionalism.
It is essential that our co-workers perform their duties with independence, honesty, impartiality and incorruptibility. The long-term success of our company depends on maintaining the respect and trust of our customers, suppliers and the entire ecosystem we influence.
Principles
Commitment
Commitment is the cornerstone of all other principles. We uphold the original promise that brought us here with determination; we love what we do and have the strength to persevere in the face of adversity.
The commitment we have in and towards The Lift and towards Mexico has an immense sense of purpose, and it is the axis that drives us every day to seek excellence and the highest quality standards.
We at The Lift have the integrity and willingness to honor our agreements, thus building an environment of trust.
We are people without prejudice of race, ethnicity, age, nationality, gender, sexual orientation or religion, and thus we are committed to creating safe, equitable and respectful spaces based on the power of creativity.
Honesty
For us, honesty is not only about telling the truth, but also about being honest with ourselves, with others and with the whole system.
Honesty promotes transparency and openness; it encourages us to be congruent and to develop consistency in our actions.
We at The Lift are honest in our thinking and in our acting. We raise our voice when something or someone poses a threat to our values, we act righteously, we speak the truth and we know, deep down, the difference between right and wrong.
Respect
At The Lift, we are aware that no two people have the same qualities or characteristics. However, we start from the premise that all people have the same value, both inside and outside the organization. We at The Lift embrace equal treatment, respect personal boundaries, encourage inclusion, and value single-mindedness.
We work to foster an environment of shared freedom, honoring individual character and positive interpersonal relationships, being empathetic and conscious, always keeping in mind that everything begins with self-respect.
Integrity
Keeping a solid set of internal values and clear personal standards gives us greater certainty in our behaviors, which builds stronger, long-term trusting relationships.
All of us who work at The Lift are congruent to always act according to our values, honoring what we say, and being true to what we believe in.
Teamwork
At The Lift, we put principles before personalities. We seek the common good as a daily practice, recognizing results as the consequence of teamwork and collective talent.
We collaborate in all projects with openness, solidarity, enthusiasm and camaraderie, knowing that we are a team.
We have the ability to respond as one, to work as a team and to honor each other’s capacity as individuals belonging to the same organization.
Sustainability
At The Lift, we understand that we are responsible for our ecosystem. We seek to carry out actions and behaviors that have a positive impact on our ecological environment.
We are committed to society and to our industry, seeking to be a role model for positive change; we inspire our co-workers to contribute value and be excellent in all their tasks, while keeping a balance between their professional and personal interests.
Purpose of the Code of Ethics & Conduct
The Code of Ethics and Conduct describes, in very clear and practical terms, the minimum standards of behavior required of all co-workers. All of them must put into practice this framework of values and principles, which will serve as a guide when decisions are made and actions are taken.
To ensure the trust of THE LIFT’s stakeholders, all co-workers will respect and adhere to its specific Code of Ethics and Conduct, which broadly covers the following ten key elements:
- Personal responsibility.
- Law enforcement.
- Stakeholder relations.
- Ethical limitations on the acceptance of gifts, rewards, hospitality and discounts.
- Avoiding conflicts of interest.
- Limitations on political activity.
- Conduct in money matters.
- Confidentiality and use of official information.
- Use of property and official services.
- Work environment.
Each of these elements is described on detail later in the text, along with indispensable policies on the implementation of some of these elements in certain particularly sensitive areas.
We encourage all members of THE LIFT to review and reflect on ways in which they could add value to this Code of Ethics and Conduct, particularly on the evolving issues related to integrity.
General rules
All THE LIFT co-workers must accept personal responsibility for compliance with the Code of Ethics and Conduct. In particular, all co-workers must:
Perform their duties with honesty, commitment, creativity, care, diligence, professionalism, impartiality, and integrity;
— Implement ethical standards in the strictest and broadest manner, in order to maintain the certainty and trust of the stakeholders they serve;
— Take the time to read and understand the Code of Ethics and Conduct, and the consequences of non-compliance;
— Refrain from engaging in financial transactions that conflict with the strict and accurate performance of the duty;
— Refrain from engaging in financial transactions by virtue of confidential official information, or allowing the misuse of such information for the benefit of any particular interest;
— Observe all relevant legal provisions, acts, laws, regulations, decisions and instructions relating to the performance of official duties and avoid any actions that may create even the appearance of violating any provisions, acts, laws, regulations, decisions or instructions;
— Treat colleagues and the public in a professional manner, with courtesy, integrity, respect and empathy;
— Act with impartiality and not treat any private individual or organization preferentially;
— Avoid waste or misuse of organizational resources;
— Carry out sustainable practices;
— Demonstrate honest endeavor in the performance of their duties in accordance with all laws, policies, statutes, rules, regulations and the Code of Ethics and Conduct;
— Avoid making commitments or promises of any kind without authorization, which knowingly involve liability or commitment for THE LIFT;
— Sign a Non-Disclosure Agreement to protect confidential company information to which he/she has had access during the performance of his/her official duties;
— Refrain from using the co-worker’s position for personal interest;
— Protect and preserve the organization’s property and use it only for authorized activities;
— Do not engage in outside employment or activities, including seeking or negotiating for employment, that are in conflict with the official duties and responsibilities of the organization;
— Bring to the attention of the Ethics Committee any act involving waste, fraud, abuse and corruption;
— Fulfill their obligations as citizens in good faith, including duties in financial matters, especially taxes, which are set by law;
— Behave in ways that positively affect both THE LIFT and its co-workers so that its reputation is strengthened;
— Following the Three Rs: Reduce, Reuse and Recycle;
— Say NO! to single-use plastics;
— Prioritize local consumption;
— Incorporate the principles of sustainability into our daily lives;
— Separate your waste properly, and
— Do not use plastic bottles and always bring a thermos.
Criminal offenses
All co-workers of THE LIFT must comply, with no exception, with any law applicable to THE LIFT, as well as to any conduct of any activity relevant to its development, operation, profit or otherwise.
Co-workers who commit offences involving, in particular, prohibited drugs, fraud, solicitation or acceptance of bribes or illegal import or export of goods, shall be subject to disciplinary measures, irrespective of any other penalties that may be applicable as a result of criminal proceedings.
All co-workers of THE LIFT must report to senior management any violations of applicable laws, as well as any instances where they become aware that they will be subject to criminal prosecution or possible criminal prosecution. Upon receipt of such information, senior management shall decide on the form in which the co-worker may be retained in his or her normal duties or, as the case may be, on the form in which the co-worker’s activities shall be modified to comply with applicable law, court order or any other applicable regulation or legal provision.
Co-workers must not use their positions or relationships in the course of their work inappropriately or interfere with actions planned by THE LIFT co-workers in charge of internal investigations or external law enforcement authorities.
Complaints against THE LIFT
It is very important that the public has complete confidence in the integrity of THE LIFT and its co-workers. In order to maintain such trust, complaints against the organization or its co-workers should be investigated promptly and objectively.
The Lift Whistleblower line:
Web: http://thelift.sistemaetico.com
Telephone: 800 01 ÉTICA (38422)
Complaints against THE LIFT
It is very important that the public has complete confidence in the integrity of THE LIFT and its co-workers. In order to maintain such trust, complaints against the organization or its co-workers should be investigated promptly and objectively.
The Lift Whistleblower line:
Web: http://thelift.sistemaetico.com
Telephone: 800 01 ÉTICA (38422)